Frequently Asked Questions & Policies

Yes. Individual customers can place retail orders through the website. Schools, colleges, laboratories, dairies, dealers, companies and government departments can request quantity pricing through the Bulk Enquiry form.

UPI and Cash on Delivery (COD) are available. For UPI orders, Randhawa Global shares the QR code by WhatsApp after product availability is confirmed. COD fees are ₹90 below ₹300, ₹50 for orders from ₹300 to ₹599, ₹20 for orders from ₹600 to ₹989, and free for orders of ₹990 or more. COD may still require phone or WhatsApp confirmation.

An order may be cancelled before dispatch by contacting us promptly. Once an order has been dispatched, it cannot be cancelled and will be handled under the applicable return or replacement policy after delivery.

Products are subject to availability. Prices, specifications and packaging may change before an order is confirmed. Delivery is free; any applicable COD fee is shown at checkout. We will contact you if any material change affects an order already submitted.

We accept orders for serviceable locations across India. Delivery is free on website orders. Serviceability and estimated timing depend on the product, quantity and destination PIN code and are confirmed before dispatch.

After dispatch, available courier or transport details are shared by phone, WhatsApp or email. Delivery dates are estimates and may be affected by courier operations, weather, public holidays or remote-location serviceability.

Contact us immediately. Address changes are possible only before dispatch. Additional shipping costs caused by an incorrect address, refused delivery or repeated failed delivery attempts may be payable by the customer.

Please request a return or replacement within 7 calendar days of delivery. For a damaged, broken, defective, incomplete or incorrect product, contact us preferably within 48 hours so that the issue can be assessed quickly.

Keep the product, labels, accessories and complete packaging. Email or WhatsApp your order details with clear photographs and, where available, an unboxing video showing the package and problem. After verification, an approved damaged, defective or incorrect item will be replaced without return-shipping cost to the customer. If a replacement is unavailable, an appropriate refund will be arranged.

A change-of-mind return may be considered when requested within 7 calendar days, provided the product is unused, uninstalled, unmarked and complete in its original saleable packaging. Prior approval is required. The customer may be responsible for return shipping when the supplied item is correct and free from defects.

Used, contaminated, altered, installed or customer-damaged items cannot be returned. Opened consumables, used glassware, calibrated or sensitive instruments after use, customized products, made-to-order goods and products specially procured for a bulk requirement are generally replacement-only for a verified manufacturing defect or transit damage. This does not limit any rights available under applicable consumer law.

Glassware and delicate instruments should be inspected immediately after delivery. Retain all protective material until the product is checked. Claims for breakage require clear evidence of the received package and product so that transit damage can be verified with the carrier.

Approved refunds are initiated after the returned item or supporting claim has been verified. They are normally processed within 5–7 business days. Bank or payment-provider processing time may be additional. COD refunds are sent to a verified bank account or UPI ID supplied by the customer.

Send the product names, specifications, quantities and delivery PIN code through the Bulk Enquiry form. We will confirm availability, quantity pricing, delivery terms and the quotation validity period. A quotation becomes an order only after acceptance and any stated payment conditions are completed.

Customized, made-to-order and specially procured bulk goods are not returnable for change of mind. Verified shortages, transit damage, incorrect supply or manufacturing defects must be reported within the period stated in the quotation or, when no separate period is stated, within 7 calendar days of delivery.

Yes. Randhawa Global is GST registered, listed as a GeM seller and registered under Udyam/MSME. GSTIN: 06AWSPS7617M1ZK. GeM Seller ID: 9U2F230008173414. Udyam Registration: UDYAM-HR-01-0068759.

Product photographs represent the listed item, but minor differences in colour, markings, packaging or finish may occur between production batches. The product name, stated size, capacity, range and functional specification govern the order.

Information submitted through orders or enquiries is used to confirm the request, arrange payment and delivery, provide support and meet legal or accounting requirements. Necessary information may be shared with payment, courier or service partners for fulfilment. We do not sell or rent customer information.

Call or WhatsApp 9896892021, or email sales@randhawaglobal.in. Please include your order number, phone number and a clear description of the issue. We aim to acknowledge customer-support and policy-related complaints within 2 working days.